Privacy Policy

At Glisey (“we”)—a brand/platform owned and operated by Helium for Trading and Digital Marketing LLC, We handle your personal information securely and in accordance with applicable laws in the Arab countries, the EU General Data Protection Regulation (GDPR) and UK GDPR where applicable, the privacy laws of certain U.S. states (such as CCPA/CPRA in California) where applicable, and the Saudi Personal Data Protection Law (PDPL) when dealing with individuals located within the Kingdom of Saudi Arabia.

Data Controller: Helium for Trading and Digital Marketing LLC.

This policy explains:

The types of personal information we collect and the purposes for which we collect it.

How we manage the personal information we collect about you.

How you can request access to that information and correct it.

How you can lodge a complaint regarding our handling of that information.

Your rights under applicable laws (including the GDPR/UK GDPR, PDPL, CCPA, CPRA where applicable).

The legal bases for processing your data, retention periods, international transfers, cookies, and consent.

This policy is not limited to current customers but applies to all individuals who deal with us.

Application of this Privacy Policy

We are a private company operating in different regions and we provide electronic and household goods to customers. We respect your personal information, and this policy covers Glisey and all its affiliates. Our services are not directed to persons under 18 years old and we do not knowingly collect their data.

Why we collect and use personal information

We may collect personal information about you for reasons including: information you provide to us directly (contact details, date of birth, payment data via a secure payment provider), fulfilling an order/service or warranty/returns, responding to your inquiries, improving our services (basic statistics and cookies), fraud prevention and security, compliance with legal obligations (tax/accounting), or when you provide us with services/goods.

Legal bases for processing:

Performance of a contract: order processing, shipping, customer service, and warranty.

Legal obligation: accounting, taxes, responding to regulators.

Consent: email marketing and non-essential cookies, which you can withdraw at any time.

Legitimate interest: site security, fraud prevention, operational statistics balanced with your privacy.

How we collect information

We prefer to collect directly from you (website/support/email/visit/purchase), and we may collect from third parties where necessary (recruitment company/personal reference/shipping or payment company) when it is impracticable to collect from you directly.

Disclosure of personal information

We do not disclose your information except with your consent or as permitted/required by law. We may share the minimum necessary with service providers (payment, shipping, hosting/security, joint marketing) under data processing agreements that obligate them to confidentiality, security, and using the data solely to provide the service. We do not sell your personal data.

Security and storage of your information

We store information in paper and electronic form with trusted hosting providers under appropriate contractual arrangements. We apply technical and organizational measures such as updated firewalls, encryption, access controls, staff training, and confidentiality agreements. Our website may contain links to external sites; please review their own policies as we are not responsible for them.

Cookies

Our website uses cookies. We set the cookies that are necessary to operate the site, and we use non-essential cookies for analytics and advertising only after you give your consent. You can manage your preferences from the Cookie Settings on our site or through your browser. Disabling some cookies may affect site functionality. For visitors in the Kingdom of Saudi Arabia, the European Union, and the United Kingdom, we will not activate non-essential cookies for analytics or advertising, nor any measurement or advertising tags, before obtaining explicit opt-in consent. You can change your preferences at any time in the Cookie Settings.

Advertising & Analytics Partners (Meta, Google, TikTok, Snap)

We use our partners’ tools for advertising and measurement, such as Meta Pixel/Conversions API, Google Ads/Analytics (including Consent Mode where applicable), TikTok Pixel/Events API, and Snap Pixel/Conversions API, to measure performance, improve our ads, and provide more relevant content and offers. In regions where the law requires it (such as the Kingdom of Saudi Arabia, the European Union, and the United Kingdom), we do not activate non-essential cookies/tags or collect/share data for advertising purposes unless we have your explicit opt-in consent. You can manage or change your consent at any time via Cookie Settings.

Categories of data may include cookie/device identifiers, IP address, referrer, pages/buttons you interact with, and on-site events (such as add-to-cart and purchase and their values). We do not send raw personally identifiable information (PII) within these tools (such as name, phone number, any chat content, or any sensitive information), and we follow a data-minimization approach.

When we use advertising customer lists, we include hashed data with appropriate consent and in accordance with the platforms’ terms. You can withdraw consent or object via Cookie Settings and/or your ad preferences within your Meta, Google, TikTok, and Snap accounts. We also receive aggregated and de-identified reports and measurements. We do not sell your personal data in the ordinary sense of that term.

United States (opt-out): Some uses of advertising and measurement tools may be deemed a “sale” or “sharing” of data under certain state laws. We provide a Do Not Sell or Share My Personal Information option where available and honor legally recognized universal opt-out signals such as Global Privacy Control (GPC), where applicable.

International transfers: Using these tools may involve transferring data to other countries. We carry out such transfers under appropriate contractual and regulatory safeguards as described in the International Data Transfers section below (including SCCs and/or SDAIA SCCs, as applicable), along with additional measures where necessary.

Your advertising choices:

Manage or withdraw consent via Cookie Settings on our site.

Unsubscribe from marketing emails using the unsubscribe link in any message.

Control interest-based advertising in your Meta/TikTok/Snap/Google account settings and in your device/browser settings.

For U.S. users, use the Do Not Sell or Share My Personal Information link where available or enable GPC in supported browsers/tools.

Lead Ads (optional when used)

If you submit a lead form on platforms such as Meta, TikTok, or Snap, we will use the information only for the stated purpose (for example, inquiries, support, or offers) and will not use it for unrelated purposes without your consent. You may request deletion at any time as described in Your Rights and How to Access/Correct Your Information or by contacting us via the details in Contact Us.

International data transfers

We may transfer your data outside your country (including outside the European Economic Area/United Kingdom and to countries that may not provide an equivalent level of protection). When we do so, we commit to the following:

Legal basis and appropriate safeguards: We rely on the Standard Contractual Clauses (SCCs) or equivalent safeguards under applicable laws, together with additional measures where necessary (such as encryption, data minimization, and access controls).

Saudi Arabia (PDPL): For individuals located within the Kingdom of Saudi Arabia, transfers may rely on the SDAIA-issued Standard Contractual Clauses (SDAIA SCCs) or other safeguards permitted under the PDPL, provided that such transfers do not prejudice the Kingdom’s interests, security, or public policy.

Processors and recipients: We require our service providers (processors) and external recipients to use the data only for legitimate purposes, to apply an appropriate level of protection, and not to make onward transfers except under equivalent safeguards.

Data minimization: We transfer only the minimum data necessary to achieve legitimate purposes and we periodically review the necessity of such transfers.

Security measures: We implement reasonable technical and organizational controls (encryption in transit and, where appropriate, at rest, role-based access controls, audit logs, and security testing where applicable).

Your rights: You may request additional information about the transfer mechanisms we use and/or request a copy of the relevant contractual clauses to the extent permitted by law, using the contact details provided in the Contact Us section.

Data retention

We retain data for as long as necessary for the purposes mentioned or as required by law, after which we delete or anonymize it. Illustrative examples:

Order records and invoices/payment: up to 7 years (accounting/tax obligations).

Support correspondence: up to 24 months after last contact.

Marketing data: until consent is withdrawn or 24 months of no interaction, whichever is earlier.

Rights of individuals in Saudi Arabia (PDPL): If you are located within the Kingdom of Saudi Arabia, you may have additional rights under the PDPL, subject to legal limits, including the right to access, rectification, deletion/destruction, objection to processing, and to be informed of the basis for international transfers. We will respond to your requests within the applicable statutory timeframe.

Your rights and how to access and correct your information

We will take reasonable steps to ensure information is accurate and up to date. You have under applicable laws, the following rights: access, rectification, erasure, restriction of processing, objection (including to direct marketing), and data portability. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To request access/rectification/erasure, etc., contact us and we will respond within 30 days unless a legal exception applies, and we will state the reasons for any refusal and how to complain.

Complaints and inquiries

We are committed to protecting your privacy and will handle complaints within a reasonable time. If you are in the European Union/United Kingdom, you also have the right to lodge a complaint with your local supervisory authority.

Direct communications and promotional materials

We may send promotional materials from time to time; you can unsubscribe at any time, while necessary transactional messages (order/shipping/service confirmations) will continue.

Updates to our Privacy Policy

We may update this policy periodically; the posted version with the stated effective date applies.

Contact us

Email: [email protected]