Privacy Policy

Our Privacy Policy

At Glisey (“we”), it is important to us that we manage your personal information securely and consistently with relevant legislation.

This Policy outlines how we and our related companies collect, disclose, use, store, or otherwise handle personal information.

This Policy explains:

• The kinds of personal information we collect and the purposes for which we do that;
• How we manage the personal information that we collect about you;
• How you can seek access to and correction of that information;
• If necessary, how you can make a complaint relating to our handling of that information.

This Policy is not limited to current customers but to all individuals who deal with us.

Application of this Privacy Policy

1. We are a proprietary company that operates across various regions. We provide electronic and household goods to customers under layby sale agreements.

2. We respect your personal information, and this Privacy Policy explains how we manage it. This Privacy Policy covers Glisey and all of its related companies.

3. Notwithstanding any references or specific examples in this Privacy Policy, those examples are not an exhaustive list of personal information collected by us.

Why We Collect and Use Personal Information

We take your personal privacy seriously. We may collect personal information about you for various reasons, including:

• You have provided it directly to us, for instance, contact details, date of birth, and credit card numbers or bank account details;
• An applicant for a layby agreement has provided your details to us as a personal referee;
• A recruiter or other similar service provider has provided your details to us in relation to a position working with us;
• To provide a service that you have requested, such as providing details to another company for the allocation of rewards or points;
• To process your layby sales application and/or request for services;
• To provide you with the most appropriate services for your needs;
• To improve our services, for instance, through the collection and analysis of statistical and research data and the use of cookies;
• Because you provide services or goods to us;
• For purposes directly related to any of the above and any of our services;
• To provide follow-up information regarding Glisey, including responding to comments or questions or providing our services to you;
• To monitor and evaluate existing services and plan for future services;
• If we are required to share your information with government or regulatory bodies, as required or authorized by law.

We only use your personal information for purposes that are directly related to the reason it was provided to us in the first place and where you would reasonably expect us to use your information. This may include sharing your personal information with other service providers (including delivery service providers, marketing service providers, IT product and service suppliers, and our direct debit banking merchants).

How We Collect Information

Whenever possible, we will collect personal information directly from you unless it is unreasonable or impractical for us to do so. Glisey Limited may also collect personal information in a variety of ways, including but not limited to when you:

• Use our website;
• Phone us;
• Write to us;
• Email us;
• Visit us in person;
• Provide feedback to us; and
• Purchase or use our products and/or services.

There are certain instances in which we will collect information about you from third parties where it is unreasonable or impractical to collect it directly from you. For example, we may collect your personal information from an individual who provides your details as a personal referee or from a recruiter proposing you for a position with us.

Disclosure of Personal Information

We will not disclose your personal information to another person unless you have given consent or if one of the exceptions under the Privacy Act applies. Where possible, the information that could reasonably identify you as an individual is first removed.

Security and Storage of Your Information

We store your information in a number of ways, including physically (such as in paper form) or electronically with third-party data storage providers. Your privacy and the security of your information are very important to us, so where we store your information with third-party providers, we will enter into contractual arrangements with those providers to ensure they take appropriate measures to protect your information.

We take appropriate steps to protect your personal information held by us from misuse, interference, unauthorized access, modification, loss, or disclosure. This includes during storage, collection, processing, and transfer, and destruction of the information. These steps include but are not limited to:

• Ensuring our computer systems and websites have security systems in place, such as up-to-date firewall and data encryption;
• Maintaining security systems and monitoring of our premises;
• Implementing confidentiality agreements with our employees, contractors, sub-contractors, service providers, and their agents;
• Requiring all employees and contractors who handle, deal or work with personal information in the course of their duties with us to undergo training on our Privacy Policy and procedures and information and data storage management, before undertaking those duties;
• Maintaining document storage security policies and procedures; and
• Implementing verification procedures for all inquiries/transactions to ensure only authorized people can access personal information.

Our website may contain links to external websites. We recommend that you review the privacy policies of those external websites as we are not responsible for their privacy practices.

How to Access and Correct Your Information

We will take reasonable steps to ensure that all personal information we collect, use, or disclose is accurate, up-to-date, complete, relevant, and not misleading.

We will correct any personal information that we believe to be incorrect, out-of-date, incomplete, irrelevant, or misleading. This may include taking reasonable steps to notify any organization or government agency to which information was disclosed about the correction. You may request to access or correct your personal information at any time by contacting the Privacy Officer using the contact details below. We will give you access to your information unless one of the exceptions under the Privacy Act applies.

If you request to access or correct your information, we will respond within a reasonable time (usually within 30 days). If your request is refused, we will give you a written notice that sets out the reasons for refusal and how to complain about the decision.

Direct Communications and Promotional Materials

From time to time, we may send out promotional materials and information from government departments or other third parties.

If you do not wish to receive these communications, please contact us to unsubscribe from that mailing list.

Your information may also be used by us to provide you with details of other organizations’ services where permitted by the Privacy Act or where you have consented to the use or disclosure of your personal information for direct communications and promotional materials.

It is our policy that any direct communications or promotional material will include a statement advising that you can request to not receive further material from us by contacting us using the details provided. Please note that if you choose this option, it will also prevent you from receiving offers of discounts and notices of upcoming promotions as well as other informational materials relating to our products.

Cookies

The Glisey website and sites administered by us use software known as ‘cookies’ to record your visit to the website and collect some statistical information.

We use this information to help administer and improve our websites. We do not use this information to personally identify you. Information we may collect includes:

• Your computer’s IP address;
• Your domain name;
• The date and time of access to the website;
• Pages accessed and documents downloaded;
• The previous sites visited;
• If you have visited the website before; and
• The type of browser software in use.

You may set your browser to disable cookies when visiting our websites. However, some of our website functions may be unavailable if you choose to do so.

Updates to Our Privacy Policy

We will update our Privacy Policy from time to time. Our website will have the most current Privacy Policy.

Complaints and Enquiries

We are committed to the protection of your privacy. If you have any questions about how we handle personal information, would like to complain about how we have handled your information, or would like further information about our Privacy Policy, please submit a query or complaint to our Privacy Officer. Our privacy officer will assess any complaints and liaise with you to resolve any issues within a reasonable time.

Contacting Us

Email: info@glisey.com